HOW TO DISAGREE WITHOUT BEING DISAGREEABLE
Part of the mediator's job is to coach the parties on how to disagree without being disagreeable. By observing ground rules based on mutual respect, mediation participants are more likely to stay in the realm of positive problem-solving.
Adherence to these three ground rules typically leads to positive problem-solving:
1. Avoid interrupting. (The other party can take notes of points he or she wishes to emphasize when it is his or her turn.)
2. Speak from your own experience. ("I-statements" convey your own feelings; the other party will have a turn to share his or her perspective later.)
3. Avoid showing signs of disrespect.
Positive, forward-looking problem-solving tends to lead to mutually agreeable solutions. For more information, call 626-441-1900 or visit www.GeorgiaDaniels.com.
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